Испратено: понеделник, 07 јуни 2021 14:27
до: fciklevski@live.fr <fciklevski@live.fr>
предмет: Your email about managed payments on eBay
Hello ficikl-0,
Thank you for your email. We will make sure it gets to the team who can best help you. You will hear from us soon.
As we move forward in this work, we will continue sharing the latest updates with buyers and sellers. Keep an eye out for future emails and Seller News Announcements.
Thanks for selling on eBay.
eBay
eBay Document ID: 101441325003
Испратено: сабота, 05 јуни 2021 22:07
до: fciklevski@live.fr <fciklevski@live.fr>
предмет: RE: SiteUpload SR# 1-331981735774
Hello Filip,
I understand that you need assistance updating or adding your registered address on the account, and I am sorry to know that you are having an issue updating it. And on behalf of eBay, I apologize for the inconvenience that this may have caused you. I really would love to help you, however, for security reason, we only have limited access to the account, and we won't be able to change it on your behalf.
Checking on the account, I am not seeing any blocks or restrictions that can cause an issue updating account information. I suggest you to try doing basic troubleshooting before retrying to add your address on the account. If you are using a computer, kindly try to clear your browsing history. It is also advisable for you to use Google Chrome browser if available on your device.
Here's how to update registered address on the account:
1. Go to Personal information in My eBay.
2. Select Edit next to Owner name, address.
3. Enter your address.
4. Review your changes and select Save..
I am hoping for the best. And we appreciate you being patient. If in case, you need further assistance, and you wish to be contacted over the phone, you can request for a callback.
Steps on how to request a call back on eBay:
1.Go to your Help and Contact.
2.Scroll down and look for "Contact Us" and click that.
3.You will see "What can we help you with today? Please select one reason below, on that page.
4.Then another reason about your concern showed you on the page you need to select.
5.At the very bottom part of the page you will see "Need more help?" under that you can choose "Chat with us" or "Have us call you"
6.Select the "Have us call you" and put your phone number on the box.
7.Click the Have us call you in a blue box.
8.Wait for us to call you back.
I am happy that I was able to assist you today. Thank you for your time and for choosing eBay. Please do not hesitate to contact us back if you'll need assistance in the future, and we'll be more than happy to help. Please keep safe in this trying times.
Thanks,
Maricel A.
eBay Customer Service
[THREAD ID: 1-48IDCQQO]
From: <fciklevski@live..fr>
Sent: 6/4/2021 11:11:02 AM
To:
CC:
Subject: SiteUpload
Upload Comments:
Subject: Re: Re: Re: Re: Defects SR# 1-330631499032
Mr, Anil. eBay Customer Support, good day,
As you can conclude from the image, I have already sent you, in Provide your contact info , the State, Country stated, circled in red is incorrectly named, stated (Prespa agreement — Wikipedia, https: en.wikipedia.org/wiki/Prespa_agreement) and I do not understand why you as professionals refuse to report it to the competent, relevant services.
With respect.
FILIP CIKLEVSKI
Post scriptum: Namely, the State of the Republic of Macedonia is now the State of the Republic of North Macedonia. So, instead of Macedonia you should update to North Macedonia.
eBay Document ID: 101403959003
Испратено: петок, 04 јуни 2021 11:35
до: fciklevski@live.fr <fciklevski@live.fr>
предмет: RE: Re: Re: Re: Re: Defects SR# 1-330631499032
Hello Filip,
Thank you for contacting eBay Customer Support regarding unable to add your country in eBay Account. I am Sourabh and I will be assisting you.
I appreciate your efforts to contact us regarding this concern. Rest assured I will help you.
Filip, I can truly understand your situation and how you must be feeling while completing this procedure. I really want to help you in this matter. In order to serve you better to solve this issue, I request you to please share with us the screen shot of the error you are getting. This is very important for me to resolve your issue in the best possible manner.
Please provide me the screen shot on the link mention below:
https://ocsnext.ebay.com/ocs/mudcwf?deptName=USRiskManagement
Filip, I urged you to provide me with the screen shot so that I can investigate deep into this matter and come up with a resolution as soon as possible.
Finally, whatever photographs you provide with us are kept truly confidential. Therefore your information stays secured.
I am sure that this information was helpful to you. I hope you and your family are healthy and safe in this global pandemic.
Looking forward to help you.
Kind Regards,
Sourabh J.
eBay Customer Support
[THREAD ID: 1-48HSZJTX]
Испратено: петок, 04 јуни 2021 10:58
до: customerhelp@ebay.com <customerhelp@ebay.com>; reportphishing@antiphishing.org <reportphishing@antiphishing.org>
предмет: Re: Re: Re: Re: Defects SR# 1-330631499032
FILIP CIKLEVSKI
Испратено: четврток, 03 јуни 2021 16:22
до: fciklevski@live.fr <fciklevski@live.fr>
предмет: RE: Re: Re: Re: Defects SR# 1-330631499032
Hello Filip,
Thank you for contacting eBay Customer support regarding not being able to choose your country name. My name is Anil, and I will do my best to assist you.
Filip, I understand you want to know on what right we are asking the proofs. I do appreciate you for asking questions to know each and every aspect of our activity in assisting better. Please let me assist you with the required information on what purpose we are asking the proofs.
Filip, KYC is the regulated verification we perform on all customers to ensure a safe and secure marketplace. As a payment processor, we are required to ask for some personal and business information and must verify that identity, business and bank information meet country regulations. KYC verification is industry standard and a regulatory requirement performed by all companies handling money in the Finance and eCommerce industries. We need the above to verify information.
Filip, We guarantee the confidentiality of the information provided. You can upload documents on this link https://ocsnext.ebay.com/ocs/mudcwf?deptName=USBuyingandGeneral or add the files as attachments, by replying to this message from your email.
Filip, once we receive the email, we will be able to assist you with the details. I understand this can be an additional step, but I am sure you will understand as it will help us resolve your query as soon as possible.
Thank you for contacting eBay, you are a valued user. We will be waiting for the email.
Lastly, be safe and take care of your family and yourself during this "COVID-19 pandemic" and we do expect that the current situation will improve soon.
Kind Regards,
Anil.
eBay Customer Support
[THREAD ID: 1-48DJE22K]
Испратено: четврток, 03 јуни 2021 15:51
до: customerhelp@ebay.com <customerhelp@ebay.com>; reportphishing@antiphishing.org <reportphishing@antiphishing.org>
предмет: Re: Re: Re: Defects SR# 1-330631499032
Испратено: четврток, 03 јуни 2021 09:27
до: fciklevski@live.fr <fciklevski@live.fr>
предмет: RE: Re: Re: Defects SR# 1-330631499032
Hello Filip,
Thank you for contacting eBay Customer support regarding not being able to choose your country name. My name is Sanket and I'd be happy to assist you today.
Firstly, I would like to welcome you to eBay and I do appreciate you for being part of our growing community. As one of our valued customer, we want to make sure you get help when you need it. However, I will assist you in the entire best possible manner.
I understand that you are concerned regarding not getting an option of choosing North Macedonia as you country.
Filip, I would request you to try changing your country name again. If the issue still persists, I would recommend you to send the screenshot of the error you are getting. You can upload the screenshots on this link https://ocsnext.ebay.com/ocs/mudcwf?deptName=USBuyingandGeneral or add the screenshots as attachments, by replying to this email.
Also, for us to be able to confirm the data before we update it in the system, we kindly ask you to provide the following document:
- A copy of an identity document with your country named as North Macedonia (a copy of passport; or both sides of a driver's license; or another state-issued identity document)
We guarantee the confidentiality of the information provided. You can upload documents on this link https://ocsnext.ebay.com/ocs/mudcwf?deptName=USBuyingandGeneral or add the files as attachments, by replying to this message from your email.
Filip, once we receive the email, we will be able to assist you with the details. I understand this can be an additional step, but I am sure you will understand as it will help us resolve your query as soon as possible.
Thank you for contacting eBay, you are a valued user. We will be waiting for the email.
Lastly, be safe and take care of your family and yourself during this "COVID-19 pandemic" and we do expect that the current situation will improve soon.
Kind Regards,
Sanket M.
eBay Customer Support
[THREAD ID: 1-47WOMLAY]
Испратено: понеделник, 31 мај 2021 15:43
до: customerhelp@ebay.com <customerhelp@ebay.com>; reportphishing@antiphishing.org <reportphishing@antiphishing.org>
предмет: Re: Re: Defects SR# 1-330631499032
Испратено: понеделник, 31 мај 2021 14:58
до: fciklevski@live.fr <fciklevski@live.fr>
предмет: RE: Re: Defects SR# 1-330631499032
Hello Filip,
Thank you for writing to eBay customer Support regarding the country name. My name is Dhaval and I will do my best to help you.
I completely understand that you are concerned about the country name, however as per the form we have these names listed on it. I am sorry to share, but we can not add the name of country as of now. As you are getting an option of Macedonia. You can select it.
I am optimistic that the above given information will help you in this concern.
Thank you for giving me the opportunity to assist you. Take care and stay safe.
Kind Regards,
Dhaval B.
eBay Customer Support
[THREAD ID: 1-47WCTO4B]
Испратено: понеделник, 31 мај 2021 14:49
до: vero@ebay.ca <vero@ebay.ca>; reportphishing@antiphishing.org <reportphishing@antiphishing.org>
предмет: Re: Defects SR# 1-330631499032
Mr. Divyani P. eBay Customer Support, good day,
Important update you need to do. Namely, the State is now North Macedonia, officially the Republic of North Macedonia (The Prespa agreement, also known as the Prespes agreement, Prespa accord or Treaty of Prespa, is an agreement reached on 12 June 2018 between Greece and North Macedonia, under the United Nations' auspices, resolving a long-standing dispute over the latter's name). Prespa agreement — Wikipedia
 | Treaty name. The Prespa agreement is the short name for the deal, named after the location it was signed, Lake Prespa.Its full name is Final Agreement for the settlement of the differences as described in the United Nations Security Council Resolutions 817 (1993) and 845 (1993), the termination of the Interim Accord of 1995, and the establishment of a Strategic Partnership between the Parties. en.wikipedia.org |
Испратено: понеделник, 31 мај 2021 13:48
до: fciklevski@live.fr <fciklevski@live.fr>
предмет: RE: Defects SR# 1-330631499032
Hello Filip ,
Thank you so much for taking the time to contact eBay Customer Service. My name is Divyani and it is entirely my honor to assist you regarding your concern.
I can understand that you are concerned regarding site. Be assured I will surely assist you regarding the same.
To help you with this I checked the details carefully from my end and found that your country do not have an official site of eBay. If you have any queries you have definitely write us back on the same mail.
I request you to get back to us with the below details. This will allow to identify the root cause of your concern and help us to resolve this as soon as possible.
Please reply to this email to let us know:
1.The item number
2.User ID / registered email address from which you made the purchase.
3.Any other information you think might help us resolve this concern.
I’m optimistic that the information provided to you is useful. Thank you for choosing eBay, you are a valued user.
Kind Regards,
Divyani P.
eBay Customer Support
[THREAD ID: 1-47W1GHEI]
From: <fciklevski@live.fr>
Sent: 5/31/2021 11:38:30 AM
To:
CC:
Subject: Defects
Enter your question / concern
In Provide your contact information , my country, country is not stated with the exact official name.
Send a copy to my email address.
on
eBay Document ID: 101196399003
